COMPANY INFORMATION

We ship all our products with GLS to parcel shops near you. In case of delays or issues with GLS Mette Bjerg Studio cannot be held accountable. Please contact us at info@mettebjergstudio.com if you have questions about your parcel.

You also have the option of picking up at our studio in Aarhus, Denmark.

Denmark

GLS parcel shop 40 DKK

Outside Denmark

Post Nord delivery 150 DKK

If a package is not picked up on time at the parcel shop and is returned to us, we will refund the purchase amount excluding return shipping costs 7 days after receiving it. This applies unless the recipient contacts us via email at info@mettebjergstudio.com or by phone at +45 22914202 within 7 days of our receipt of the package.

PICK UP

When checking out on mettebjergstudio.com you have the option to collect your order in our studio located in Aarhus between 09:00-16:00 all weekdays. If you choose this option you will receive a message to the given email when ordering, as soon as your order is ready for pickup at our studio.  

RETURN RIGHT

If you regret your purchase, you have 14 days of full right of return from the day you received your order. If more than 14 days have passed since you received your order, unfortunately we cannot refund the money.

Shipping or express fees are not refunded.

HOW TO RETURN AN ITEM

If you wish to return your order within 14 days after your purchase, we offer to send a return label on email (DK: 40 DKK, outside DK: 150 DKK).

If not, the return must be sent to:

Mette Bjerg Studio

Studsgade 22, st.

8000 Aarhus C

Please note that you are responsible for the costs associated with the return, unless your return is a result of our error. We do not collect returns from parcel shops, which is why your return must be sent to us directly. We advise you to send the return with a tracking number or to purchase additional shipping insurance, as we cannot guarantee that we will receive your return otherwise.

As soon as we have received your return, we will refund your purchase. To be eligible for a refund, the product must be unused and in the same condition as you received it.

Always remember to notify us within 8 days of receiving your order if the item is defective or damaged, by email mette@mettebjergstudio.com.

DAMAGES, ERRORS OR OMISSIONS

You should inspect your purchase as soon as you receive the package to check for any damage, errors or defects. Contact us within 8 days of receiving your order at mette@mettebjergstudio.com.